How to use the Formatting content

Jeffrey Davis
Modified on: Thu, 28 Apr, 2022 at 7:46 AM

Because of limitations, Freshdesk's and Freshservice article editors can't be customized. But it's easy to make your articles attractive using simple HTML codes from our examples of the Formatting content feature.

Follow these steps to add the code:

  1. Open the article editor.
  2. Click on the "Code view" button as show the below. The modal window with the code editor should appear.

  3. Paste one of the following examples of code to the code editor.

  4. Edit the text as desired.
  5. Continue editing an article as usual.
  6. Save and publish the changes.

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